How helpful was the salesperson in starting and understanding the purchase?
Helpful and KnowledgeableAcceptablePoorI did not talk to a salesperson
How did the salesperson respond to your needs?
Quick and ResponsiveAcceptablePoorI did not talk to a salesperson
How was the pricing provided by the salesperson?
Quick and ResponsiveAcceptablePoorI did not receive pricing from a salesperson

How helpful was the estimator in understanding the needs and requirements for this purchase?
Helpful and KnowledgeableAcceptablePoorI did not talk to an estimator
How was the accuracy of your quote?
Clear and AccurateAcceptableIncompleteI did not request a quote
How was the pricing provided by the estimator?
Quick and ResponsiveAcceptableIncompleteI did not receive a quote from estimating

How helpful was the customer service representative in understanding the needs and requirements for this purchase?
Helpful and KnowledgeableAcceptablePoorI did not talk to a customer service representative
How did the customer service representative respond to the needs?
Quick and ResponsiveAcceptablePoorI did not talk to a customer service representative
How was the pricing provided by the customer service representative?
Quick and ResponsiveAcceptablePoorI did not receive pricing from customer service

How was the accuracy of your sales order?
Clear and AccurateAcceptableIncomplete
How was the timing in which your request was turned into a sales order?
Timely AcceptablePoor
How was the pricing on your sales order?
Clear and AccurateAcceptableIncomplete

How was the quality of the final product?
Good ConditionAcceptablePoorI did not receive what I ordered
Was the scheduled ship date met?
YesNoI did not receive a scheduled ship date
What was the product you ordered?
EntrancesStorefrontsCurtain WallWindows

How was the quality of your delivery?
Good ConditionAcceptableMinor DamageMajor Damage
How was the timeliness of the delivery?
Timely AcceptablePoorLate
Was the delivery date met?
YesNoI picked up my order at United States Aluminum

How was the quality of aid in resolving your problem?
Helpful and KnowledgeableAcceptablePoorI had no problems with my order
How was the timeliness in which your problem was resolved?
Timely AcceptablePoorI had no problems with my order
Was there resolution to the problem
YesNoOngoingI had no problems with my order

How many orders have you placed with United States Aluminum in the past year?
1-55-1010-1515+
What is your overall satisfaction with United States Aluminum?
Very SatisfiedSatisfiedUn-satisfiedVery Un-satisfied
How is United States Aluminum overall pricing?
CompetitiveReasonableFairHigh

Please provide kudos, comments, problems, etc.